Apology & Compensation for Delayed Delivery Customer Email Example

Question Description

This assignment has two parts. The first part is to prepare a clear and concise email communication (no more than two paragraphs in the body of the email) to the customer that will inform them about the new delivery date and the refund to compensate for the inconvenience.

The second part is to communicate an internal plan regarding the refunding and redelivery of the shipment. You will draft a message to your colleagues in the Accounts Receivable and Shipping departments about the time frame of each task that clearly identifies who has which task and by what time it needs to be completed. You will need to select an appropriate tool to communicate this message to your colleagues and explain why this would be an effective tool for this purpose.

This has a template worksheet that must be used

COMM1010: Communication at Work Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task Student Name: Wendy Grimes Date: 04/02/2021 PART 1: CUSTOMER EMAIL STEP 1: Review the scenario and email message from your manager. STEP 2: Write an email message to the customer (no more than two body paragraphs) that informs them about the new delivery date and the refund to compensate for the inconvenience. Your message should be limited to no more than 12 sentences or 200 words. Use the following email template. CUSTOMER EMAIL TEMPLATE Subject Line Enter the subject line of your email. It should convey the central point of your message. Greeting: Enter the greeting for your email First paragraph: Tell your reader why you’re writing this email, using professional wording. Provide background information. Second paragraph: Provide the main information for your email. What is it you want to explain or accomplish? Ending paragraph: Provide a conclusion for your email. Closing: Create your closing. Signature: Type your name for your signature. STEP 3: Review your message to ensure that: ● ● ● It includes information relevant for the customer, including the purpose of the email and how the errors will be addressed. It emphasizes important points using style mechanics common in professional writing. It uses professional language and tone appropriate for a response to an important customer. PART 2: COMMUNICATE A TIME-BASED TASK STEP 1: Review the scenario and email message from your manager. Also review the to-do items that need to be completed and their deadlines in the chart below. Goal Task Due Date Status Inform customer Email Renee Colon Monday To do Inform relevant departments Contact Accounts Receivable (AR) Monday (end of day) To do Contact Shipping Monday (end of day) To do AR issues refund to customer Tuesday To do AR does not charge for replacement Tuesday To do AR send confirmation to customer Tuesday To do Package is expedited Wednesday To do Tracking info sent to customer Wednesday To do Refund customer Ship replacement package STEP 2: Based on this information, you will need to communicate an internal plan regarding the refund and redelivery of the shipment by drafting a message to your colleagues in the Accounts Receivable and Shipping Departments. Your message should clearly identify who has what task and the time frame for completion. Select an appropriate tool from the following list to communicate this message to your colleagues. Explain why this would be an effective tool for this purpose. Tool Options (Select one): ● Chat message (e.g., Slack, Microsoft Teams) ● ● ● ● Email (e.g., Microsoft Outlook) Video Message (e.g., Webex, Zoom) Text message (e.g., Android of iOS text messaging) Voicemail (e.g., Conference phone, cell phones / smartphones, Google Voice) Tool Selected Why is this an effective tool for the purpose of the message? STEP 3: Use the following template to construct your message. Format it appropriately for the tool you have selected. If you selected a video message or voicemail tool, provide a written transcript of your message below. Your message should be limited to no more than 12 sentences or 200 words. TEAM MESSAGE TEMPLATE STEP 4: Review your message and make edits to ensure that: ● ● It clearly identifies who has what to-do item and by what time it needs to be completed. It emphasizes important points. ● It uses professional language and tone appropriate for internal communication with coworkers. …

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